CUSTOMER RELATIONSHIP STRENGTH SCORE^®

Driving long term asset value is critically important for companies to sustain revenue growths into the future. For this reason, Customer Science Lab^TM developed the unique CUSTOMER RELATIONSHIP STRENGTH SCORE^®, measuring the strength of relationships companies have with their customers. The score can be calculated per consumer, per company or industry. This score is a critical outside-in Voice of the Customer (VoC) metric and can be used to identify major accelerators and detractors in the customer relationship building process as well as benchmarking against industry averages.